Privacy Policy

Ele Collection of Tersigni Eleonora, cares about the protection of your personal data and respect for your privacy.

Here's how it does it:

Our duty and your privacy:

This information concerns you if you are already one of our customers, if you are registered on our site, if you are subscribed to our newsletter or if you are visiting our website.

Who we are:

In managing your data relating to site registration and product sales, Ele Collection di Tersigni Eleonora – Via dei Monti Parioli 51, 00197 Rome P.IVA: 12775561009 jointly manages your data on the basis of specific which we will be happy to provide you with more information on their essential content should you request it.

In the management of your data in relation to promotional and marketing activities, the data controller is Ele Collection di Tersigni Eleonora.

Our Responsibility:

If you are already a customer, you are registered or you are simply visiting the website, or you are subscribed to our newsletter, we inform you that your data will be legitimately processed according to our decisions regarding the methods and purposes of the processing itself .

Your commitment:

We only ask you to read this information carefully to be fully informed on how we treat your personal data.

When and how we collect your personal data:

As soon as you interact with, we start collecting data. Their collection can take place both through your specific communication, and automatically during the use of the website.

Here's how the collection takes place:

Data you communicate to us: Your identification data (name, surname, date of birth, address and e-mail), Your telephone number (only if provided on your own initiative), Use of, Conclusion of orders purchase, customer service, marketing communications (newsletter, etc.) only with your explicit consent.

Data that we collect automatically: Browsing the website, use of, Conclusion of purchase orders, Customer assistance service (only the order number).

The types of data we collect:

Contact details

Your first and last name, shipping and billing address, telephone number, e-mail address.

Identification data

Your IP address, login information, browser type and version, time zone, plug-in types, geolocation information about where you might be, operating system and its versions, etc.

Data relating to the use of

Your navigation path within the site (Clickstream analysis), your views of products and services, page loading and response times, download errors, navigation duration, behavior and other actions, etc. ..

And what about sensitive data?

We do not collect any type of sensitive data that may concern you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data relating to health or sex life or sexual orientation).

Why do we collect your data?

We can only process your data for certain reasons and, in any case, always in the presence of a legal basis that allows us to do so. This is why we process your data:

Use of the site and management of services:

The data is processed to allow registration on the Site, access and execution of the services reserved for registered users and the eventual sending through the Site of a purchase order for the products available on the Site with the consequent conclusion with Ele Collection of Tersigni Eleonora of the related sales contract, including any administrative and accounting formalities. In this case, the legal basis is the contract and the legitimate interest.

Customer support

Notification of changes to our services, customer support via live chat, telephone or email, including fixing any bugs. In this case, the legal basis is the contract.


The data is processed for sending advertising material and newsletters, to carry out commercial information activities, by telephone, SMS, e-mail, as well as with traditional methods (e.g. sending catalogs by paper mail), on promotional and commercial initiatives di Ele Collection di Tersigni Eleonora, for carrying out market research and surveys to measure customer satisfaction. In this case, the legal basis is your consent.


For the sole purpose of offering you offers as far as possible in line with your interests, we will perform some analyzes on aggregated data without carrying out any profiling activity on your specific habits. In this case, the legal basis is constituted by the legitimate interest.

In any case, there is no automated decision-making process that affects you.

What we mean by legal basis:


It is the authorization to process your personal data for a specific purpose.

You can change your mind whenever you want!

You can revoke your consent at any time by sending an email to the following address:

If you decide to withdraw your consent and there are no other reasons which authorize us to process your personal data, we will cease the processing. Instead, if another legal basis authorizes us, we will continue the treatment always respecting your rights.

The contract

The processing of your data is necessary for the information prior to the purchase and for the execution of the relative contract.

Legitimate interest

The processing of your data is possible on the basis of our legitimate interests or those of third parties, provided that these do not prevail over your rights and freedoms. Legitimate interests may concern:

  • collecting information from your behavior on our website and/or applications;
  • deliver, develop and improve our services;
  • allow us to improve, customize or modify our services and offers;
  • verify the effectiveness of our marketing campaigns;
  • improve data protection.

How we treat your data:

Data processing takes place mainly electronically, with the exception of product shipping activities which can also be performed with manual tools.

Your choices and your rights:

Your choices

You can decide not to communicate your data to us

In this case, you can continue browsing our site, but we will not be able to provide you with any service without your personal data.

You can disable cookies by changing your browser settings

You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly from your browser settings. If you disable cookies, you can continue browsing our site, but some of our services may not work properly. To find out more, see the cookie policy.

You can ask us not to use your data for marketing reasons

Before starting the treatment, we will inform you about our possible intention to use your data for marketing reasons and (where appropriate) the involvement of third parties. You can revoke your consent to receiving promotional messages by clicking on the appropriate link that you will find in each of our communications or by sending us an email to the following address:

Your rights

You can always exercise your rights by sending us an email to the following address:

You have the right to access information held about you

This includes the right to ask us for further information regarding:

  • the categories of data we process;
  • the purposes of the processing;
  • the categories of possible recipients to whom the data could be communicated;
  • the data retention period or, failing that, the criteria for determining this period;
  • other rights regarding the use of your data.

We will provide you with the information within one month of your request, unless this would affect the rights and freedoms of others (for example the privacy of another person or intellectual property rights) or if there are legal obligations that they prevent it. We will inform you if we are unable to fulfill your request for these reasons.

You have the right to have your data corrected if it is inaccurate or out of date

You have the right to obtain the cancellation of your personal data (right to be forgotten)

You may, at any time, ask us to delete your personal data in our possession, in the event that the retention of your personal data is no longer necessary for the purposes of the treatment.

You have the right to have your data transferred to another operator (data portability)

We will provide you with a copy of your data in an interoperable format in case you want to transfer it to another operator. In case of your request and if technically possible, we will transfer the data directly to the new operator. We will not proceed with any transfer, in the event that the portability of your data also involves the dissemination of personal data of other individuals.

You have the right to object to the processing of your personal data by us

You can always contact the Supervisory Authority to submit any complaints you may have. Before doing this, please contact us! We will be happy to resolve any issues relating to the processing of your personal data.

You have the right to object to the use of your data through automated decisions, including profiling

We may use your data to identify information that is potentially relevant to you (for example, to send you personalized emails based on your preferences that we track). Otherwise, we will only use your data to provide you with our services.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your data on behalf of third parties, we guarantee that requests relating to the exercise of your rights will be sent to them without undue delay.

What level of security do we adopt to process your data?

We guarantee that the processing of your data takes place in maximum security: we have in fact adopted suitable physical, IT and organizational measures to ensure the protection of your data.

However, we must remind you that:

  • You communicate your data to us at your own risk. We try our best but, unfortunately, there is currently no 100% secure data transmission.
  • You must always keep your username and password safe, you are the only one who knows them.
  • If you feel that you have suffered a data breach, please contact us immediately at

Where is your data stored?

Your data is processed within the European Union and in other data structures managed by the third parties identified below.

From the moment you communicate your personal data to us, you also consent to their transfer, storage and treatment by us.

If we need to transfer and/or store your data outside the EU, you will be adequately informed about it. Even in this case, we will adopt all appropriate measures to ensure maximum protection.

How long will we keep your data?

We will stop actively processing your data within 12 months of last using the service or closing your account, unless legal obligations (e.g. sales invoices) require us to keep your data for a longer time. For promotional activities aimed at you, which you can always ask us to interrupt, we will keep your data for a maximum of 24 months from your registration to the service.

Third parties who may process your data:

To carry out our online business we need to use third parties to host applications, communicate with customers, manage emails, etc. We assure you that this collaboration takes place with the best subjects on the market who provide this type of service. We share your data with them only when necessary to ensure maximum functionality of our services and in accordance with the security measures and best practices described in this Privacy Policy.

For more information contact us at