Shipping and Returns
Shipping in Italy
- standard delivery in 8/10 working days. Price €8 (for orders under €150)**
- Free Standard Shipping in 8/10 working days, for orders over €150**
Shipping to Europe
- Shipping in 8/10 working days. Price €18 *European Union, Croatia, and Serbia
Shipping to Türkiye; Swiss; Gilbraltar;
- Shipping in 8/10 working days UK Price €22
NORTH AMERICA AND RUSSIA :
- Shipping with insurance included in 8/10 working days, €35
CENTRAL AND SOUTH AMERICA :
- Shipping with insurance included in 8/10 working days, €45
ASIA, AFRICA AND OCEANIA:
- Shipping with insurance included in 8/10 working days, €50
* We ship outside the EU on a DDU (Delivery Duty Unpaid) basis. The customs costs are to be understood as borne by the customer
Deliveries within the EU:
All import duties and taxes, as well as applicable VAT, will be included in the price of the goods in your order.
Deliveries outside the EU
We operate on a DDU (Delivery Duty Unpaid) payment basis. This means that all import duties, clearing fees, brokerage fees or any other additional costs are the responsibility of the customer and must be paid upon delivery of the order. These charges are set by the destination country's customs authorities and you may also need to provide additional information to cancel your order. Please contact your local customs authority for more information.
Exchange/Return
All products benefit from the right of exchange/withdrawal, which the Customer can use within 14 days following the date of delivery of the product. The right of exchange/withdrawal can be exercised with reference to certain products and services indicated in art. 55, Legislative Decree 206/2005 (Consumer Code). It is also stipulated that the user cannot exercise the right of exchange/withdrawal in cases of supply of certain goods and services including the following:
– Goods without the original packaging, broken or tampered with.
- Products on sale
The Customer must express his intention to exercise the right of exchange/return by sending an e-mail to ele@elecollection.com indicating the order number and the abbreviation "Exchange/Return" in the subject line. We will then send you the "Exchange/Return Form" by e-mail which must be completed in its entirety and attached to the returned products. The right of exchange/withdrawal is exercised by returning the product at one's own expense, to the address present in the appropriate form called "Exchange/Return Form". In order to benefit from the right of exchange/withdrawal, the user must ship the products within 14 days from the delivery date, which must be correctly packed in the original packaging, in perfect condition (not ruined, not damaged). Having verified that the returned product complies with the aforementioned specifications, the company "Ele Collection di Tersigni Eleonora" will return the exchange at its own expense within 7 days or pay the sum paid for the purchase within 15 days of delivery of the same, excluding shipping costs, on the payment method used during the purchase.