Once we have received the items for which a return request has been made, at our logistics facility, we will verify that the product complies with the aforementioned specifications. We will then pay the sum paid for the purchase within 14 days of delivery of the same, with the exception of shipping costs, making the refund using the same payment method chosen by the buyer during the purchase.

Note: Once the refund confirmation email has been received, the credit on your credit card will be visible within 24/48h.

If you purchased with Paypal, the refund will immediately appear in your account.

The items to be returned must not have been worn, ironed, washed or treated in any way. The items must necessarily be returned in the same condition in which they were sent to the customer and must be packaged and packaged appropriately. All other labels on the article, both in fabric and pendants, must necessarily be intact and in no case removed from the article. The return of the product must take place within 48 hours following receipt of the return authorization received via email from our Customer Service (the date indicated on the postmark or on the courier's transport document). The return will be handled within 3-4 working days following the date of receipt of the returned goods at our warehouse.

In the event of non-compliance with one of the above conditions, Ele Collection reserves the right not to accept the returned goods and to send them back to the Customer at the latter's expense.

We will check the product quality and issue refund only if it meets the condition of the return policy.